Written by the Sydenham Mini Cabs team. Last updated .
About us
Sydenham Mini Cabs Airport Transfer is operated by [company legal name], Sydenham Road, Lower Sydenham, London SE26 5BN. We are a private hire operator licensed by Transport for London, licence number [TfL licence number].
Bookings
All journeys must be booked in advance through our office or our online booking form. A booking is accepted when we confirm it to you. Please check that the pickup address, destination, date, time and passenger numbers are correct.
You are responsible for choosing a vehicle large enough for your party and luggage. If the vehicle booked cannot safely carry everyone and everything, the driver may be unable to take the job, and we will try to send a suitable vehicle at the appropriate fare.
Fares and quotes
We quote a fare when you book. The quote is based on the details you give us. Changes to the route, extra stops, extra passengers or a larger vehicle may change the fare.
Unless we tell you otherwise, the following may be added to a quote. [Confirm which of these are included in standard quotes.]
- Airport drop off and car park charges
- The Congestion Charge and tunnel or toll charges
- Waiting time beyond the allowance in [waiting time policy]
Payment
You may pay by card or cash. Account customers are invoiced weekly and must pay within [account payment terms].
Cancellations and no shows
Please cancel as early as possible by calling the office. [Cancellation policy and any charges to be confirmed by the business.] If the driver arrives and cannot find or contact you within a reasonable time, the booking may be treated as a no show.
Airport and station pickups
For airport pickups, please give us the correct flight number. We monitor the landing time. [Free waiting time after landing to be confirmed.] For station pickups, please tell us if your train is delayed.
Journey times
Journey times given on this website and by our staff are typical estimates. Traffic, weather and road closures are outside our control. We recommend allowing extra time for flights and trains. We are not liable for missed departures caused by delays beyond our reasonable control.
Passengers, children and conduct
Passengers must wear seat belts. Children must use an appropriate child restraint where the law requires one. Child seats are available on request and must be asked for when booking.
Smoking, vaping and the consumption of alcohol are not allowed in our vehicles. Drivers may refuse to carry anyone who is abusive, threatening or whose behaviour puts safety at risk. [Soiling charge, if any, to be confirmed.]
Animals
Assistance dogs are carried at no extra charge. Other animals are carried by arrangement. Please tell us when you book, as described on our pet friendly taxi page.
Luggage and lost property
Luggage is carried at your own risk. Please check the vehicle before you leave it. If you lose something, contact us through the contact us page and we will make reasonable efforts to find it. [Lost property retention period to be confirmed.]
Complaints
If you are unhappy with any part of our service, call 020 8778 8888 or email info@sydenhamcars.co.uk with the date and time of the journey. We will investigate and reply.
Liability
Nothing in these terms limits our liability for death or personal injury caused by negligence, or any liability that cannot be limited by law. Otherwise, our liability is limited to the fare paid for the journey concerned.
Your information
We handle personal information as described in our privacy policy and cookie policy.
Law
These terms are governed by the law of England and Wales.