Last updated:
Who we are
Sydenham Mini Cabs Airport Transfer, operated under Taxisnetwork.
- Phone: 020 8778 8888
- Email: info@sydenhamcars.co.uk
What we collect
- Your name and phone number
- Your email address (if you give it to us)
- Pickup and drop-off addresses, date and time
- Flight or train details
- Special needs you tell us about, such as a child seat or accessible vehicle
- Payment details for card and account bookings
- Records of calls and messages about your booking
Why we use it
- To take and carry out your booking
- To contact you about your journey
- To take payment
- To keep records Transport for London requires
- To handle complaints and lost property
We never sell your information. We only send marketing if you have agreed.
Our legal reasons
- To carry out our contract with you
- Because the law requires us to keep booking records
- Because we have a legitimate interest in running a safe, reliable service
Who we share it with
- Your driver: your pickup details and phone number
- Our booking and dispatch system provider: [booking system provider]
- Our card payment provider: [payment provider]
- TfL, the police or other authorities: only when the law requires it
Our online booking form
The booking form on our website is provided by TaxisNetwork, a booking agent run by United Management (PDA) Limited (company no. 07812527). It is not a licensed operator. The details you type into the form go to TaxisNetwork to create your quote and booking.
- TaxisNetwork has its own policy: taxisnetwork.com/privacy-policy
- Cookies: see our cookie policy
How long we keep it
We keep booking records for [retention period, e.g. 12 months], or longer if the law or our licence requires. After that, we delete them or anonymize them.
Your rights
You can ask us to:
- Give you a copy of your information.
- Correct it
- Delete it
- Stop or limit how we use it
Email info@sydenhamcars.co.uk or write to our address. We will reply within one month.
If you are unhappy with our response, you can complain to the Information Commissioner's Office at ico.org.uk.
Security
Only staff and drivers who need your booking details can see them. We expect our suppliers to protect your data to the same standard.
Changes
We will update this page if our practices change. The date at the top shows the last update.
See also our terms and conditions and contact us page.