Written by the Sydenham Mini Cabs team. Last updated .
Who we are
Sydenham Mini Cabs Airport Transfer, operated by [company legal name], is the data controller for the information described here. Our address is Sydenham Road, Lower Sydenham, London SE26 5BN. You can reach us on 020 8778 8888 or at info@sydenhamcars.co.uk.
Our registration number with the Information Commissioner's Office is [ICO registration number].
Information we collect
We collect only what we need to provide a private hire service.
- Your name and phone number
- Your email address, if you give it to us
- Pickup and drop off addresses, and the date and time of travel
- Flight or train details for airport and station journeys
- Details you choose to share, such as a need for a child seat or an accessible vehicle
- Payment information for card and account bookings
- Records of calls and messages about your booking
How we use it
We use your information to take and carry out your booking, to contact you about it, to take payment, to keep the records that Transport for London requires of a licensed operator and to deal with any complaint or lost property enquiry.
We do not sell your information. We do not use it for marketing unless you have agreed to that.
Our legal grounds
We process your information because it is necessary to perform our contract with you, because the law requires private hire operators to keep booking records, and because we have a legitimate interest in running a safe and reliable service.
Who we share it with
Your pickup details and phone number are passed to the driver allocated to your journey. We also share information with the following, only as far as needed.
- The provider of our booking and dispatch system, [booking system provider]
- Our card payment processor, [payment provider]
- Transport for London, the police or other authorities, when the law requires it
The online booking form
The booking form on this website is supplied by a third party booking platform and loads from its servers. Details you type into the form are sent to that platform to produce a quote and create your booking. See our cookie policy for information on cookies the form may set.
How long we keep it
We keep booking records for [retention period, for example 12 months], or longer where the law or our licence conditions require it. After that, records are deleted or made anonymous.
Your rights
Under UK data protection law you can ask us for a copy of your information, ask us to correct it, ask us to delete it, object to how we use it or ask us to restrict its use. To do any of these, email info@sydenhamcars.co.uk or write to the address above. We will reply within one month.
If you are unhappy with our response, you can complain to the Information Commissioner's Office at ico.org.uk.
Security
We limit access to booking records to staff and drivers who need them, and we expect our suppliers to protect your information to an equivalent standard.
Changes to this policy
We will update this page when our practices change. The date at the top shows when it was last revised. Related documents are our terms and conditions and the details on our contact us page.